Shipping Information

  • Currently we only ship within the united kingdom
  • Orders are generally shipped within 24 hrs. (Monday – Friday)  using Royal Mail
  • Royal Mail 2nd Class Signed UK hipping (2 – 5 Working Days)   Monday- Friday
  • While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order Value Delivery Service Cost Estimated Delivery Time
Royal Mail Signed For
 £4.85 2-5 Business Days
Royal Mail Signed For
 £9.90 2-5 Business Days
Royal Mail Signed For
 £16.85 2-5 Business Days

Order Changes

Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out out out the returns procedure once you’ve received the item.

Shipping Policy: 100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays.

Delayed or Lost Orders: A parcel is considered lost after it has been in the postal system for a period of 15 business days for UK orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

Wrong or Incomplete Address: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Item Not Received : If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ) , but if the problems still persists kindly email us : we’ll try our greatest to help you.
Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us : we’ll assist you…

Customer Support 24/7

Shells Toys and Gifts Ltd
High street
East wittering
West Sussex
PO20 8BL

Phone Number
Headquarters: +44 7984 078417
Sales: +44 7984 078417